FAQ

At our company, service is always our top priority. We’re able to produce high quality screen printing, embroidery, direct to garment printing and digital printing in-house, so we can guarantee fast service and on-time delivery. This also means that we’re not restricted to a single solution when it comes to meeting our customer’s promotional needs – we can always find the right solution for them. So if you’re looking for a one-stop shop that can take care of all your promotional needs, you’ve come to the right place!

Contact one of our Representatives or email design / logo.
Formal estimate submitted to customer.
With pricing approved, 1/2 down payment is required prior / Full payment for orders under $200. (Open accounts: 1/2 down payment not required)
1-3 Business days: Proof or Stitch sample submitted to customer for approval.
** Once Approved **
5-7 Business days: Production. May be extended to 10 business days during busier times of year.

Apparel orders exceeding $250 are shipped free anywhere in the continental USA.

Whether your idea was stick figures hand drawn onto a napkin or submitted in perfect vector-based formats, we can help bring idea to life.

Rasters and Vectors – What’s the difference?
Raster files are ideal for photos or high resolution images. They maintain quality when scaling up or down without any loss in clarity and sharpness, as it is accomplished by dynamically calculating variances within each element (Hence “Vector”). On contrast to this approach used with rasters, if you modify one point within your graphic file like changing its color graduation from red-yellow into green blue then all other points will change too because they’re defined using pixel values rather than shades of

12 Garments per imprinted logo and imprint method.
Example: If a customer wanted their logo screen printed and embroidered. A minimum of 12 screen printed items and a minimum of 12 embroidered items would have to be ordered for a total 24 items total.

Screen printing: Digital proof is submitted for approval.
Direct to Garment: Digital proof is submitted for approval.
Embroidery: Logo is stitched on a piece of fabric and submitted for approval.
(Higher volume orders can have an actual imprinted garment)

All orders and artwork for 5 calendar years.

Upon request and if preparation charges were charged to customer, we will provide all copies of artwork.

Screen Printing: Custom colors can be mixed to any specific pantone color number.
Direct to Garment: Printed using CMYK color model so any color can be printed to specification.
Embroidery: Custom colors are not available but we have an extensive selection of thread colors to choose from.

Mixing up garment sizes, quantities, garment colors and logo colors, is very common. Our pricing structure accommodates for these kinds variances.

Rush Services are offered but have to be approved prior to guaranteeing a delivery date.

Businesses interested in wholesale pricing, must have an open account and their main product line must be within the promotional products industry. Pricing incentive programs such as free shipping, do not apply. 
Contact us for details.

This is a required condition of sale that some manufacturers impose onto the customer. It states that up to 5% of your order may not be delivered due to the manufacture error.

For products produced in-house, DJ Imprints does not impose a 5% under run requirement. Our production process accounts for such discrepancies and if there is a unique situation where an order is delayed, the customer is contacted right away.
For some promotional items, produced outside of DJ Imprints, this condition may be imposed by the manufacturer.

Customers can cancel orders at any time, however, the customer is be responsible for any costs associated with cancelling. Labor, shipping associated with product and restocking fees imposed by the supplier (20% of MSRP price) before any reimbursement can be processed.

On a limited basis, imprint services are offered for garments supplied by the customer. However, these services are only offered during the slower times of the year and we must view the garments before accepting. Items with a perceived value of $30.00 MSRP or more are not accepted and imprint pricing is slightly higher. It is also recommended that customers contact us prior to purchasing garments they intend to supply.

Turn your garment inside out.
Fill your washing machine with cold water.
Use the correct amount of soap.
Use the gentle cycle on your washing machine.
Air dry your garment or use the LOW heat setting on your dryer.

One great thing about embroidery, is that we have to recreate your logo from scratch whether you have perfect artwork or a hand drawn stick figure on a napkin. Just email what you have, and we can make it work.

You are all set and not additional digitizing fees are charged. As long as there are no significant size changes or changes to its overall design, there are no future prep charges. Changing colors, adding simple text or adding personalized names do not typically require any additional preparation charges.

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Sizes represent the average size of logo only. Final logo size is determined by customer.

4″ x 4″ – Crest size
4″ x 2 1/4” – Caps / Hats
3 1/2” x 3/4” – Visors
11″ x 11″ – Full size

This is the typical look of most embroidered logos where the design is reproduced using standard flat stitching with no effects.

A three-dimensional effect within an embroidered logo. A small piece of foam is placed underneath the stitching which elevates the design from the surface of the garment. A popular effect for headwear.

A custom laser cut piece of twill or patch material that is sewn to the front of a garment. This effect is ideal for large embroidered logos or patches sewn onto caps. Because the majority of the logo is twill and not embroidered stitches, it requires less time to embroider which may result in lower costs. It also looks pretty cool. Popular for baseball jerseys, large corporate logos and cap patches.

The amount of time it takes to embroider a logo is, ultimately, the main determinant of cost.
The quantity of stitches required to complete a design (or “stitch count”) is used as a barometer to estimate how long it will take to complete. Since most logos fall under similar stitch count, we charge the same unless the design’s count exceeds our maximum allowance. If the design’s count exceeds our allowance, a slight upcharge is added to the unit cost.
The challenge we run into, is that we don’t know what the logo’s stitch count will be until we digitize it (Prepare for embroidery). So how is embroidery quoted if we don’t know the stitch count prior to digitizing the logo?
To solve this issue, our representative sets a price based of what they’re best guess is. This initial price represents a worst case scenario bid for the initial order. If the logo’s actual stitch count exceeds our initial estimate, the original (cheaper) price is honored. If the actual stitch count is less than our original estimate, the initial price is discounted to the correct (cheaper) rate. After this initial order, future orders are priced according to the correct / actual stitch count.
The benefit of our quoting system, is that our customers receive a final price without the uncertainty of whether their order will exceed their budget once produced.

Stock fonts and simple templates are available to save costs in preparation. Some templates require a slight fee but this is usually a cheaper option than digitizing a custom logo.

Screen printing gradients (shading & fading), is one of the great benenfits of screen printing. By using this technique, multiple color designs can be imprinted for a cheaper price.

No. This is a service we do not offer.

Screens can be used over and over again almost indefinitely. Reusing screens is an advantage because it is less expensive to reset up. We save your screens for 3 calendar months before reusing or reclaiming them for another job.

Although the use of water based inks offer a greener alternative to plastisol inks, a screen printer’s environmental footprint is really determined by a company’s work flow, energy usage and chemicals used during production. Our plastisol inks are handled with care and water based inks are available upon request. Chemicals used are eco-friendly and 100% biodegradable.

No. Once a garment is screen printed, the ink on the garment is permanently adhered and cannot be removed. Although there are some things we can do to fix a screen printed logo, the only feasible options are to either embroider a patch or heat press a vinyl patch over a certain section.

Certain vinyl products can be heat pressed over screen-printed designs but the majority of the surface of the vinyl has to be adhered to the garment itself.

DTG stand for direct to garment printing. Just as it sounds, direct to garment printing is the process of specialized inks being sprayed directly onto a garment. DTG printer’s actually resemble common household inkjet printers. A specialized printhead moves side to side and as it passes, is prints out the image line by line.

The advantages screen printing has over DTG Printing are lower unit costs (Higher volumes) and durability. In contrast, DTG printing requires little or no preparation, can accommodate poor quality images and uses environmentally safe inks. The most notable difference for DTG printing, is the clarity and the ability to print multi-colored designs at reasonable prices… especially at lower quantities.

Part of the Direct to Garment (DTG) imprint process is to use an environmentally safe chemical to pre-treat the garment prior to printing. For the most part, this chemical evaporates during production, however, there may be a slight haze or rough feeling to the surface of your garment. Please note that this chemical is eco-friendly and washes completely out with the application of simple tap water. It will also not harm any other garments it is washed with.

Sizes represent the average size of logo only. Final logo size is determined by customer.

5″ x 5″ – Crest size
10″ x 10″ – Standard size
12″ x 13″ – Full size
14″ x 16″ – Oversize